Our Spam Firewall virtually eliminates spam by identifying and capturing 99% of it before it is delivered to your Inbox!
What programs can I use to check and use my email with the Spam Firewall?
There are 2 ways you can check and use your email. One is through a desktop client, such as Netscape Communicator, and the second is to use our WebMail program.
Desktop Client users: Only the emails that make it past the Spam Firewall will be downloaded to your computer when you check your mail. The spam is stopped at the server level, in your WebMail account. Because of this, you will need to login occasionally to your WebMail account to check the spam folder.
What happens to the spam caught by the Spam Firewall?
The spam email caught by the Spam Firewall is not delivered to your Inbox. Instead, it is delivered to a folder called Spam, located in WebMail. These spams should be moved to the Trash folder to be deleted. The captured spam will build up and use more and more of your account’s available disk space if not deleted. The WebMail program has the added benefit of allowing you to delete all captured spam emails at once. Simply check one box to "Select all shown" and then click "Delete". Under "Preferences" in WebMail, you can increase the number of emails you view per page which will enable you to delete more at once. Here you can also set up WebMail to automatically purge deleted emails from your Trash after any number of days you choose.
Occasionally, a message that is NOT spam will be falsely identified as spam and delivered to the Spam folder. It is important to glance over the contents of your Spam folder before you delete all the email to make sure there isn’t a legitimate email in there.
Desktop Client users: You will need to login occasionally to your WebMail account to check and purge your Spam folder. You’ll also want to double check for any legitimate email that might have been falsely identified as spam and delivered to the Spam folder.
What do I do if a legitimate email is caught as spam and delivered to my Spam folder?
If a legitimate email is caught as spam and delivered to your Spam folder, in WebMail, move the email from the Spam folder to the NotSpam folder. The Spam Firewall will automatically read the email in your NotSpam folder and move it to the Inbox folder. It will add the sender to a database for your account. From then on, email from this sender will be delivered straight to the Inbox.
If you are using a desktop client: After the email is automatically moved from the NotSpam folder to your WebMail Inbox, it will be downloaded to your desktop client the next time you check for mail.
What do I do if there is a spam that makes it past the Spam Firewall into my Inbox?
If a spam makes it past the Spam Firewall into your Inbox, in WebMail, move the message from your Inbox to the folder called NewSpam. Twice a day, the Spam Firewall will read any email in the NewSpam folder, learn it as spam, and will delete it for you by moving it to the Trash. Similar emails in the future will be more likely to be recognized as spam.
Desktop Client users: Your downloaded emails may or may not also be available in your WebMail’s Inbox. This will depend on how you set up your preferences in your desktop client. If its preferences are set to delete the emails on the server as soon as your email is downloaded, then those emails will not also be in the WebMail program. Therefore, instead of moving any missed spam to the NewSpam folder in WebMail, you can just delete them from your desktop client. The other option in your preferences is to "Leave emails on server" and to "Delete emails on server when deleted locally." In this case, your emails would also be available in the WebMail Inbox until you deleted them in your desktop client. This would allow you to move any missed spam from the Inbox in WebMail to the NewSpam folder before deleting the message locally.
